This is how you do it.

[Incogneeto]

You Inform, You apologize, and you Compensate.

https://www.msn.com/en-us/money/technology/at-t-ceo-shares-letter-to-employees-after-cell-network-outage-we-fell-short/ar-BB1iRZQB?ocid=msedgntp&pc=U531&cvid=0f99e9cc00bb4a5b8cfcc792228f9918&ei=94

They's a Ho buncha companies that can learn from this Guy.

Well done.  

[Jeff]