User on Mastercam forum d b

[gcode]

Thanks (not) for the slur James, you are, as you well know, barking up the wrong tree. Not to give any credence to your post, but I'm happily semi-retired with nothing but good memories and total respect for my co-workers at Mastercam.

Hello Dave, It's been a while. Glad you are doing well

[Newbeeee™]

I feel like Ron gets a lot of pushback because he tends to be sort of blunt. For the first couple weeks on the forum I thought he was kind of rude. I quickly learned he's incredibly helpful and just wants to get to the point.

If I had to pick my football team, I'd be picking without hesitation Ron immediately but simultaneously with 6 or 7 others - emphasis on the simultaneously so the knuckle heads don't all get upset that they weren't the number one picked

[CNCAppsJames]

Thanks (not) for the slur James, you are, as you well know, barking up the wrong tree. Not to give any credence to your post, but I'm happily semi-retired with nothing but good memories and total respect for my co-workers at Mastercam.

Maybe barking up the wrong tree.. you're still a DB. I know what you did to us and it was pure cowardice. You weren't even man enough to do it yourself. You sent your minions to deliver the news.

[neurosis]

 

[CNCAppsJames]

He wasn't man enough to do the dirty work himself then, I seriously doubt he's coming back.

[neurosis]

He wasn't man enough to do the dirty work himself then, I seriously doubt he's coming back.

He did create an account just to come say something. 

I have no idea what's going on there.  Is there some back story?

[CNCAppsJames]

For any outside observers wondering what brought this on, my company has had a partnership agreement with CNC Software since my arrival in January of 2007. Dave Boucher former Employee of CNC Software had an issue with our company ~2017-ish that was NEVER brought to our attention when something could have been done to rectify it.

When our partnership agreement came up for renewal that year we submitted the paperwork around 20-25 days prior to expiration. Again, no mention of any problems. I knew something was up when our partner rep broke contact and ceased to respond to any inquiries. This was an individual that I knew personally LONG before Dave Boucher even became a CNC Software Employee that I had a good relationship with.. and brought me in line a few times when I needed it. My own relationship with Mastercam spans decades.

Now, historically CNC would issue partner renewals a few days before expiration. so I wasn't worried. It was afterall a busy period for them. There's a lot of partners world-wide. Anyway... the clock is ticking. AFTER our SIMS expired, my contact called me and we got notice CNC was terminating the partnership. No explanation. No notice. Just pure, vindictive, cowardice. I could tell my contact was uncomfortable with the situation and so I chose not to press him. I'd known him long enough to know something above his pay grade was going on. Long story short, we lost our partnership agreement with them for about a year...

The root of it was Dave Boucher. I know it. He knows it, and now he knows I know it. He was just too much of a coward to have a difficult conversation.

[CNCAppsJames]

The reality was it didn't really hurt me personally, because hey, let's face it, business is business. What it did hurt; programmers world-wide of an experienced resource. And a lot of those people happened to be our customers. The unintended consequence of when the ego gets in the way of getting stuff done... hurting customers.  

[TSmcam]

I knew something was up when our partner rep broke contact and ceased to respond to any inquiries.

No notice. Just pure, vindictive, cowardice.

Funny, I shared a similar experience (which you all know), though Dave Boucher wasn't a part of that at all.

The poison people for me were a very senioer manager, a guitar playing manager (more like mangler), and our *cough* reseller. I know full well the break contact thing, and the ducking and diving. But when the management at CNC sided with the reseller, even when they knew he was wrong, that summed that place up for me. I'm glad I have nothing to do with them anymore.

I'm sorry you had to experience what you did though.

[Newbeeee™]

The reality was it didn't really hurt me personally, because hey, let's face it, business is business. What it did hurt; programmers world-wide of an experienced resource. And a lot of those people happened to be our customers. The unintended consequence of when the ego gets in the way of getting stuff done... hurting customers. 

I remember all the agg when this happened, and how certain people reached out to you to help, because Customers aka MASTERCAM USERS, were being left high and dry.
Totally crazy situation, because the amount of mastercam seats you and your company had "indirectly sold" over the years, and all the "free support" you and your company gave, is immeasurable.
Obviously there's something that happened that created this initial decision that I can't remember or was told and can't remember now, but what I do remember is those that I respect and stood up and helped you, all said it was a crazy situation and should never have happened....
 
 

[CNCAppsJames]

....
I'm sorry you had to experience what you did though.

It taught me a valuable lesson in the business world; ALWAYS have contingency plans in place for EVERYTHING because things can change in an instant. 

[CNCAppsJames]

...
Obviously there's something that happened that created this initial decision...

To the best of my recollection it was two things; 1) Unbeknownst to me, my company for about a cup of coffee became an actual Autodesk Reseller. I thought it was just a "partnership" thing because they are an actual paying machine tool customer of ours. I had a discussion several years earlier with executive management about what was entailed with being an actual CAD/CAM reseller. I thought I sufficiently scared them. Apparently not.
2) At one of our other offices, a Mastercam Dealer did not get an invite to one of our open houses. Several failures in that situation (the regional manager was contacted by the dealer about being included in the open house and I believe the regional AE did not reach out to the vendors and left it for "corporate" for the invitations thus truly creating an enemy without our knowledge). Lesson learned. Before every open house we AE's make sure that the invitations to strategic partners no matter what/who is doing all the planning go out. Corporate doesn't always think those things through.

Lessons learned.

 

[Newbeeee™]

Corporate doesn't always think those things through.

C'mon man!
It's a busy place - lots of blue sky meetings, and complementary water cooler talk, plus the coffee machine meetings, and the odd email to write, throw in a couple of phonecalls to answer and the day is over before it began - it's a high-sweat environment!

[CNCAppsJames]

And another thing, in almost every organization, corporate isn't always aware of ever individual technical staff's regional relationships.

No excuse for sure.

However, at least a little grace in the situation was warranted. We've earned it for the tens of thousands of free tech support hours we've provided at our own expense over the years. We earned at least a phone call early in the process "Hey, did you know you guys are in violation of your partnership agreement? Until that is rectified the partnership is terminated."

I TOTALLY would have been agreement with that decision. Hey, we absolutely must abide by the rules. 100%. But to just cut us off literally at zero hour. Cowardly.

[gcode]

We earned at least a phone call early in the process "Hey, did you know you guys are in violation of your partnership agreement? Until that is rectified the partnership is terminated."

It was an inadvertent mistake, BUT

You did partner with an unholy behemoth bent on world domination and the utter destruction/assimilation of all competitors by any means, fair or foul.
 
A righteous Follower of The True Path would not even accept a phone call from AD.