Downloads from Mastercam.com

gcode · October 14, 2022, 09:44 AM

My employer runs Bitdefender Endpoint Security
I'm running Bitdefender Inernet Security at home
In both cases, Bitdefender is flagging downloads from Mastercam.com as malware and killing
them
I was able to come up with a workaround at home but I'm out of luck at work.

Is anyone else running Bitdefender and seeing this issue??

mega · October 15, 2022, 04:36 PM

Quote from: gcode on October 14, 2022, 09:44 AMMy employer runs Bitdefender Endpoint Security
I'm running Bitdefender Inernet Security at home
In both cases, Bitdefender is flagging downloads from Mastercam.com as malware and killing
them
I was able to come up with a workaround at home but I'm out of luck at work.

Is anyone else running Bitdefender and seeing this issue??

I feel like Bitddefender issues in the past needed whitelisting or something by mastercam and it was a whole thing, maybe 2021?\

mega · October 15, 2022, 04:37 PM

I dont use that one unfortunately, are the files blocked in the properties after the download?

gcode · October 16, 2022, 07:28 AM

Once the download is complete the download manager says " couldn't download, network issues"
and the name the downloaded file is unconfirmed 688646.crdownload or something like that
If disable Web Protection scanning the download will proceed normally
Obviously Bitdefender is throwing a false positive on downloads from Mastercam.com

mega · October 16, 2022, 09:35 AM

Quote from: gcode on October 16, 2022, 07:28 AMOnce the download is complete the download manager says " couldn't download, network issues"
and the name the downloaded file is unconfirmed 688646.crdownload or something like that
If disable Web Protection scanning the download will proceed normally
Obviously Bitdefender is throwing a false positive on downloads from Mastercam.com

Does this happen for anything you download from the site, or just the installer?

gcode · October 17, 2022, 06:04 AM

Quote from: megabyte on October 16, 2022, 09:35 AMDoes this happen for anything you download from the site, or just the installer?

I tried downloading a sample lathe file from the Tech Exchange.
It was a zip file and came in with no problems.
Then I tried downloading the MC2023 Update 1 Full Install, a 2.7g zip file
The connection was really bad though. After 5 minutes I only had 100 mg downloaded
so I gave it up
We have a dols 1g internet connect so something is wrong on Mastercam's end this morning

gcode · October 17, 2022, 06:52 AM

Ok.. a zipped sample file downloads without issue
a zipped install package get's killed.. the download filename is "Unconfirmed 658068.crdownload"

Milagroman · October 18, 2022, 01:58 AM

I recently tried to Hightail a file to a customer and it was flagged as containing a virus. It was a simulator .exe file. A PDF file went through without problems. I put the file that wouldn't go on my OneDrive and it was flagged with a virus by the customer's system.

I ended up renaming the file by adding a .safe to the extension and it went through without a problem.

This won't help you with Mastercam's installer files. I don't think you can get them to rename the file extension. I have seen this before where files that are executable have been blocked.

gcode · October 24, 2022, 06:02 AM

This is still broken
My IT people and QC at Mastercam are working it.
They are going to have to put a submittal together and get Bitdefender to white list Mastercam's download site

gcode · November 04, 2022, 02:17 PM

They finally got this fixed
It was a false positive by Bitdefender
Last Thursday Bitdefender's response to our service request was tough shit, not our job
On Friday our IT dept got a survey from Bitdefender asking for a review of the service we received
Our IT Department wrote a blistering review.
On Monday morning everything was working normally